How To Make Changes To Layby Plan

Making changes to your layby plan is easy and convenient. Follow these steps to update your layby preferences or details:

Step 1: Contact Customer Service:

If you need to make changes to your existing layby plan, reach out to our Customer Service Team.

You can contact us via email at info@123layby.com.au or call us at 1300 152 929 between 10.00 am and 5.00 pm, Monday to Friday.

Step 2: Provide Order Information:

When you get in touch, provide your order number and the details of the changes you'd like to make.

This could include adjusting your payment frequency, changing your preferred delivery date, or updating your contact information.

Step 3: Review and Confirmation:

Our friendly customer service representatives will guide you through the process and review your requested changes.

They'll confirm whether the changes are feasible and provide you with any additional information you may need.

Step 4: Updated Plan Details:

Once the changes are approved, we'll update your layby plan according to your preferences.

You'll receive a confirmation email outlining the updated plan details for your reference.

Step 5: Adjust Payments (If Required):

If your changes affect payment amounts or frequencies, we'll adjust your future payments accordingly.

You'll receive updated payment schedules reflecting these changes.

Step 6: Enjoy Your Enhanced Layby Experience:

With your changes in place, you can continue enjoying the flexibility and convenience of your updated layby plan.

As always, if you have any further questions or need assistance, our Customer Service Team is here to help.

Making changes to your layby plan ensures that it aligns perfectly with your preferences and circumstances. Whether you need to adjust payment intervals, delivery dates, or any other details, our team is dedicated to providing you with the best shopping experience. Contact us today to make the changes that suit your needs.