At 123Layby, we strive to provide our customers with a seamless shopping experience. We understand that sometimes circumstances may change, and you may need to request a refund. This Refund Policy outlines our guidelines and procedures for processing refunds to ensure that you are informed and your requests are handled efficiently. Please take a moment to review our policy:
1. Eligibility for Refunds:
We offer refunds under the following circumstances:
a. Product Defect or Damage: If the product you receive is defective or damaged upon arrival, please contact our customer support team within 3 days of receiving the item. We will arrange for a return and a refund or replacement, as per your preference.
b. Cancellation During Layby Period: If you have opted for our Layby service and decide to cancel your layby plan during the agreed-upon layby period, you may be eligible for a refund. Please refer to our Layby Cancellation Policy for more details.
2. Refund Process:
20% of the total amount deposited will be deducted in the case of cancellation of the product. The rest of the amount will be refunded to the direct deposit details that you will provide.
To initiate the refund process, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team via email at info@123layby.com.au to notify us of your request for a refund.
b. Provide Necessary Information: When contacting us, please provide your order number, a clear description of the reason for your refund request, and any relevant supporting documents or images if applicable.
c. Return the Item (if required): In some cases, such as product defects or damages, we may ask you to return the item. We will provide you with return instructions and cover the return shipping costs.
d. Refund Approval: Once we receive your refund request and, if applicable, the returned item, we will review your request and notify you of the approval or denial of your refund.
e. Refund Processing Time: Refunds are typically processed within 7 business days after approval. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
3. Layby Cancellation and Refunds:
If you wish to cancel your layby plan, please refer to our Layby Cancellation Policy for detailed information on the cancellation process and refund eligibility.
4. Contact Us:
If you have any questions or need further clarification regarding our Refund Policy, please do not hesitate to contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We are here to assist you and ensure that your shopping experience with 123Layby remains enjoyable and worry-free.
Note: This Refund Policy is subject to change, and any updates will be posted on our website. Please check our website for the most current version of our policies.
Thank you for choosing 123Layby for your shopping needs.
info@123layby.com.au
1300 1 LAYBY